Return & Refund Policy
30-Day Money-Back Guarantee
We are committed to providing our customers with high-quality products and an excellent shopping experience. We understand that sometimes, you may change your mind or encounter issues with your purchase. Therefore, we offer a 30-day money-back guarantee to ensure your satisfaction. Please read this policy carefully to understand the details of our return and refund process.
30-Day Hassle-Free Returns & Refunds
At KOYLIM, we stand by the quality of our products. If you’re not 100% satisfied, you can return your purchase within 30 days for a full refund. Your satisfaction is our priority.
Returns
RETURN APPLICATION
Timeline: Return or exchanges are allowed within 30 days of receiving it.
Condition: The product must be in brand new condition, unused, and the original packaging.
Reasons for Returns:
You can request a return and refund for the following reasons:
You’re dissatisfied with the product.
The product arrived damaged or defective.
You received the wrong item.
Pro Tip: Keep the original packaging until you’re sure you’re happy with your purchase.
- If a gift was included with the purchase of the item, please return it as well. We’ll send you an eGift card as store credit to be redeemed at any point in the future.
- Customized products made specifically for you are not returnable.
RETURN PROCEDURE
Contact Customer Support:
- How to Return Your Item
- Contact Us: Email [email protected] or submit a request. Please provide your order number, a description of the issue, and clear photos if applicable.
- Get Approval: Our team will review your request and provide a return authorization if eligible.
- Return Authorization:
- Our Customer Support Team will review your request and provide you with a return authorization if your request is eligible.
- You will receive instructions on how to return the product(s), including the return address.
Return Shipping:
- If the product arrives damaged/defective, we will cover the return shipping costs. If returns due to dissatisfaction, you will be responsible for the return shipping costs.
- Customer is responsible for return label, no restocking fees.
- You can post your return back to us using the shipping carrier of your choice, however, we do highly recommend choosing a carrier that provides a tracking number.
- Customer is responsible for any additional costs, import duties, and customs fees for return shipments. If such charges are required during the return process, they will automatically be deducted from the refund.
Return Address: No. 6, Hongling South 2 Area 2 Ln, Pingshan Residential District, Huidong Huizhou Guangdong 516300 China
Phone: +86 137 2501 1565
Refunds
REFUND PROCESS
Once we receive and verify your return, you will receive an email notification and your refund will be initiated immediately.
Timing: Please allow 7 business days for this process to be fully completed.
Method: Refunds are issued to your original payment method.
Pro Tip: Refunds may take additional time to appear in your account, depending on your bank or payment provider.
If your refund has not been issued within 7 business days of us receiving your returned item, please email our team at [email protected] with your order number or the email used for the order, along with the tracking number or proof of postage, so we can investigate the return.
Changes to this Policy
We may update this policy to reflect changes in our practices or legal requirements. Any updates will be posted here, so check back periodically to stay informed.
By making a purchase on koylim.com, you agree to abide by the terms of service outlined in this Return and Refund Policy. We recommend reviewing this policy periodically to stay informed about our current policies and procedures regarding returns and refunds.
Need Help? Contact Us!
Email: [email protected]
Contact Form: Submit a Request
Response Time: We aim to respond within 24 hours.
